Validity Evidence: Case Studies

/ Validity Evidence: Case Studies

Examining the Performance of Google and AltaVista Through the Lens of the Cube One Framework

RICHARD E. KOPELMAN AND ANDY Y. CHIOU

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Getting Organizational Improvement Off the Ground: Using the Cube One Framework to Learn From the Turnaround at Continental Airlines

RICHARD E. KOPELMAN AND ANDY Y. CHIOU

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Hospital Performance and Customer-, Employee- and Enterprise-Directed Practices: Is the Mayo Clinic Reputation Deserved?

RICHARD E. KOPELMAN

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Interpreting the Success of Zappos.com, Four Seasons, and Nordstrom: Customer Centricity Is But One-Third of the Job

RICHARD E. KOPELMAN, ANDY Y. CHIOU, LOUIS J. LIPANI, AND ZHU ZHU

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